What is Fitlife Foods?
We are a driven, bold and fearless pack of folks crazy for everything in life that is amazing and awesome. We love creating powerfully good, fresh, made-from-scratch, deliciously prepared meals to power our customers to perform at their best. We do it with 39 original sauces and 13 different spice blends to give our 60 different items holy #!$%@ flavor. We’re all about doing it without the hassles. No cook time. No clean up. Just 100% all-natural awesomeness to help you be the very best version of yourself. Read more about us here!
Where is your headquarters located?
Where can I find the nutritional information for your meals?
You can find our full Nutritional Guide by clicking here. We have a section specific to each of our meals as well as many common allergens.
Where can I find the ingredient information for your meals?
All the general ingredient information will be on the bottom of each meal container. You can also find a full Fitlife Foods Nutritional Guide by clicking here.
What is the shelf life on your meal items? How do I know when I cannot eat them any longer?
With our updated packaging all of our meals have a shelf life up to a week. We’re all about natural, wholesome ingredients so our food has no preservatives or additives to preserve them past the date printed on the side of each container.
Can I freeze my meals?
We make all of our meals with the intention of being enjoyed fresh before the best-by date, but if you must freeze, we do not recommend leaving them in the freezer for longer than two weeks.
How do I cook my meals?
Your meals are already cooked. Just follow the reheating instructions on the side of the label. It will tell you exactly how long to put them in the microwave. Simply peel back the corner of the film (removing any sauces/portion cups if necessary), heat for designated amount of time and try not to drool! Please use caution when removing hot container from microwave. If you prefer to heat in an conventional oven, please transfer into an over safe container before heating to designated temperature listed on label.
Can I heat my meals in the oven?
All of our meals were made to be enjoyed fresh – whether you heat them in the microwave or oven. We include microwave instructions on the label, but if you want to heat in the oven – feel free! Just make sure to transfer them to an oven safe container and heat to a safe temperature of 165 degrees or more.
What about these containers? Are they safe?
All #5 polypropylene containers are 100% BPA free and microwave and oven safe.
What about Recycling?
What do you think about your city roads? Guess what… those are Fitlife Foods containers when you upcycle your containers with us through our Recycle Rewards program. Fitlife Foods partners with NuCycle, a company committed to the upcycling and re-usability of plastic to create fuel cells to make cement for city roads. So, crazy as it seems, by upcycling a Fitlife Foods container with us, you are helping the community. Of course, our #5 polypropylene containers are safe for recycling in your community. Read more about this awesome partnership HERE.
FitBox or FitBag:
Our boxes, liners, ice packs, and containers are 100% recyclable. Unlike the cardboard boxes and containers, the liners can’t go in your curbside bin, but they can be dropped at a recycle location or a grocery store near you. The denim insulator in our FitBox can be thrown away, but it is 85% biodegradable, and the material can be used for any home DIY project (like a pet bed). Ice packs can be reused, or you can recycle them once you empty the liquid out.
*Recycle Rewards is only available for in-store redemption at this time.
Do you use all organic ingredients?
We use local and organic ingredients as much as possible. We buy local when the season is right, and we choose Organic when it’s available and for products that are overly processed. Check out our supplier list here for more information.
Are your meals free of GMOs?
We focus on the cleanest supply chain of ingredients that are free of hormones and additives. The quality and integrity of each one of our products is the utmost importance to us. We’re so obsessed with it that we research every ingredient, visit local farms and suppliers before deciding to purchase these items for our recipes. Read more about our Fitpromise.
Where do you source your ingredients?
We source our ingredients from a number of highly vetted suppliers, both local, national and international suppliers so we can have control of our quality. Read more about our Fitpromise.
Do you have store locations?
We currently have locations throughout Florida and Georgia. Please visit our Locations page to see where we are currently located.
How many calories are in a small meal?
How many calories are in a medium and one size meal?
How many calories are in a large meal?
What are you all reading these days?
We thought you would never ask. Some of our favorite books are…”The One Thing,” by Gary Keller, “A Short Guide to a Long Life,” by Dr. David Agus, “How to Eat,” by Mark Bittman and Dr. David Katz, “Aesthetic Intelligence,” by Pauline Brown, “Radical Candor,” by Kim Scott, “When: The Scientific Secrets of Perfect Timing,” by Daniel Pink, “Contagious: Why Things Catch On,” by Jonah Berger,”Lean for Dummies,” by Natalie J. Sayer and Bruce Williams, “I love you more than my dog,” by Jeannie Bliss and “Traction,” by Gino Wickman.
Is there a minimum in-store purchase or do I have to buy packages in-store?
Nope! You are welcome to walk into any one of our store locations and buy one or a 100 meals at a time. Whatever you need to get you through your busy week and crush your goals. You can also reserve your meals on-line for instore pick up. Just visit our store locations page and choose PICKUP.
What are you doing for COVID-19 Safety?
Great question! Visit our blog where we detail out all of our safety measures. If you have any additional questions, please do not hesitate to send us an email at firstname.lastname@example.org or give us a call at 813-570-7835
When are my meals prepared?
Our meals are prepared fresh 1 day before they arrive on your doorstep. We do this to ensure maximum freshness.
When will my card be charged and how does payment work?
Your card will be charged immediately following your transaction. Subscribers, your card will be charged on Wednesdays once your order renews for your next forkin’ awesome delivery! Sorry, we don’t accept I.O.U’s.
Member meal accounts and gift cards don’t apply for delivery and there are no in store discount options available online. Also, Recycle Rewards can only be redeemed in-store at this time.
We accept American Express, Visa, Discover, and Mastercard.
What if I didn’t like my meal or have a concern with a dish?
We want you to be happy as much as wewant our food to power you to be your best. If you aren’t satisfied, you can call our customer service team at (813) 570-7835 or send us an email at email@example.com and we would be happy to help!
What if my meal is unavailable after I ordered it?
While this doesn’t happen often, sometimes our culinary center is unable to produce a meal for a variety of reasons. Should this happen, we want to make sure you are taken care of. We will try our best to substitute that meal with an option that is most similar to the one you initially chose. As always, we are 100% satisfaction guarantee so if you are unsatisfied with any of your meals don’t hesitate to reach out to us.
When do you deliver?
When placing your order, you will see what delivery days are available to you. We cannot guarantee a specific delivery time, but you will receive shipping and tracking information when your order is in transit. Your order will arrive in an insulated cooler FitBag or FitBox with medical grade ice packs—so no need to be home, your meals will stay cold until you bring them inside that day.
Where do you deliver?
Check out our locations page to see where we are currently delivering! We are rapidly expanding so if we don’t deliver to you just yet, add your email address in to be notified when we start fueling your area.
Why don’t you deliver to my area?
Trust us, we want to. Anything to make it easier for our customers to be awesome. But before we do that, we want to be sure it works its very best. Keep an eye out as we continue to expand both with stores and delivery!
Do I need to be home to receive my meals?
FitBag: Your order will arrive in an insulated cooler bag with medical grade ice packs that will keep your meals cold for up to 12 hours. Our delivery drivers will leave your order on your doorstep, and they will stay cold until you get home that day. No need to be home when it arrives.
FitBox: You will receive tracking info via Fedex when your order is in transit and is delievred at your door. The box insulation and ice packs will keep the meals cold for up to 48 hours so they arrive fresh and cold on your door step for you to unpack when you get home that day. No need to be home when it arrives.
What are the cutoff dates and times for ordering/making changes to my order?
The cutoff times for each order will be Tuesday at 11:59 p.m for the following week’s orders. We’re pretty punctual around here so no changes/refunds will be permitted after this time, since the order will be sent for production at our culinary center Wednesday morning when orders process.
If you are starting up your subscription again or placing a new order, you are unable to swap out your meals after that first order processes. That first order processes immediately and gets sent over to our culinary center and cannot be altered. Any updates made to that first order will not take effect until the following week.
Any changes made after that Tuesday 11:59pm cutoff date will not be reflected until the following week’s delivery.
How much does delivery cost?
Our prices vary depending on package quantity and meal size. After you type in your shipping zip code, you will see what packages we offer in your area with their prices. Sign up for our weekly option to save 10% off of your weekly delivery and delivery of your order is always free! Get Started Today!
What do I do with my cooler bag?
Well, you own it so you can do whatever you please. But to receive food after your initial order please make sure you leave your empty cooler bag and ice packs outside of your door before receiving your next delivery. That way our drivers can pick up the bag and replace it with a fresh one with new, awesome food and cold ice packs.
My cooler bag is broken, what do I do?
We can replace that for you at any of our store locations. Please visit our Locations page to find your nearest Fitlife Foods store.
Can I just order one delivery of meals and nothing more?
Sure thing. You will be given the option to have a one-time purchase when you checkout. We will say that if you stick with subscription, you will save an extra 10%. You do have the option to pause/delay future shipments.
What if I want to stop service, what do I do with my cooler bag?
The cooler bag is all yours. You paid for it, after all. We do not accept returns for unwanted cooler bags.
What if I want to restart service after a break?
We’ll be super stoked to see you again. If you want to restart, all you have to do is log back in your account and re-order with us for the next available delivery date. If you have trouble accessing your account, please reach out to us for further assistance!
My food wasn't delivered, what should I do?
Oh no! Please call our customer service team at (813) 570-7835 or send us an email at firstname.lastname@example.org and we would be happy to help! Our team is available Sunday-Friday from 9am-5pm – if you catch us after hours, please leave us a message and we will return your message right away!
What is Project U?
Project U is a free program designed to help you bring out your best self. It all starts with meeting one-on-one with a certified Fitlife Wellness Coach, learning about your body composition, setting goals and then scheduling meals to help you achieve them. Did we mention it’s totally free?
How do Wellness Coaches come up with meal schedules?
Based on your body composition, our coaches use an in-house tool to calculate just the right ratio of carbs, proteins and fats for a total number of daily calories that will help your reach your goals.
How are wellness coaches certified?
While many of our coaches have experience in coaching, personal training, sports psychology and other health and nutrition backgrounds, certified Fitlife Wellness coaches also complete a proprietary week-long training program created with years of insights from helping people just like you.
How do I schedule an initial session?
Getting started is as easy as signing up online to request your first wellness session or asking anyone from our team in-store to schedule a session.
What is the cost?
Project U is totally free. Yes, free! You only pay for the FitMeals—which are also backed by a Love It 100% Guarantee.
What goals can Project U help me with?
While Project U can help you with weight loss, muscle gain, or just having more energy, it’s so much more than that. Project U is about helping you feel awesome. And can help you bring out your best self by enjoying delicious meals and learning how to make sustainable lifestyle changes. The list is endless! And we can’t wait to get you started.
Once my meal schedule is ready, how long will you hold them for?
Meal scheduling is completely flexible and designed around your schedule. If for some reason you can’t come by to pick up your meals on your scheduled day, just let your Wellness Coach or local Fitlife know and we’ll hold them for you for up to 48 hours.
What is your commitment to food safety?
At Fitlife Foods, your health and safety are truly our top priority. Since our founding in 2011, we’ve employed a culture of commitment to continuous improvement and food safety rigor. Here’s how:
We have a former State of Florida Department of Agriculture inspector on-staff full-time to oversee quality assurance of everything we do.
We conduct weekly laboratory testing at our facility to ensure 100% cleanliness.
We prepare and pack all meals under refrigeration, and transport all our meals via refrigerated trucking to ensure a constant cold chain to our stores and our weekly home delivery customers.
All employees, vendors, and guests are required to wear PPE (Personal Protective Equipment) when entering all of our food production zones.
Our decentralized zone equipment system ensures no cleaning equipment is used outside of its designated zone.
All employees, vendors, and guests are required to pass through a sanitizing vestibule on their way into our food protection zones-which provides thorough sanitation of hands, body and boots.
All individuals are required to pass a temperature wellness check upon entering our facility.