FAQs

General

What is Fitlife Foods?

We are a driven, bold and fearless pack of folks crazy for everything in life that is amazing and awesome. We love creating powerfully good, fresh, made-from-scratch, deliciously prepared meals to power our customers to perform at their best. We do it with 39 original sauces and 13 different spice blends to give our 60 different items holy #!$%@ flavor. We’re all about doing it without the hassles. No cook time. No clean up. Just 100% all-natural awesomeness to help you be the very best version of yourself. Read more about us here!

Where is your headquarters located?

Tampa, Florida

Where can I find the nutritional information for your meals?

You can find our full Nutritional Guide by clicking here. We have a section specific to each of our meals as well as many common allergens.

Where can I find the ingredient information for your meals?

All the general ingredient information will be on the bottom of each meal container. Make sure the lid is on before you turn it over to look at it. You can also find a full Fitlife Foods Nutritional Guide by clicking here.

What is the shelf life on your meal items? How do I know when I cannot eat them any longer?

Our food has a shelf life of 5-6 days depending on the item. We’re all about natural, wholesome ingredients so our food has no preservatives or additives to preserve them past that date.

Can I freeze my meals?

All of our meals were made to be enjoyed fresh. If you would like to freeze your meals, go for it!  Maybe put them in a freezer bag to ensure complete freshness.

How do I cook my meals?

Your meals are already cooked.

Just follow the reheating instructions on the bottom of the container. It will tell you exactly how long to put them in the microwave. Simply take the lid off, place it loosely on the top of the container, heat for the designated amount of time and try not to drool!

Can I heat my meals in the oven?

All of our meals were made to be enjoyed fresh – whether you heat them in the microwave or oven. We include microwave instructions on the label, but if you want to heat in the oven – feel free! Just make sure to transfer them to an oven safe container and heat to a safe temperature of 165 degrees or more.

What about these containers? Are they safe?

All #5 polypropylene containers are 100% BPA free and microwave and oven safe.

What about Recycling?

What do you think about your city roads? Guess what… those are Fitlife Foods containers when you upcycle your containers with us through our Recycle Rewards program. Fitlife Foods partners with NuCycle, a company committed to the upcycling and re-usability of plastic to create fuel cells to make cement for city roads. So, crazy as it seems, by upcycling a Fitlife Foods container with us, you are helping the community. Of course, our #5 polypropylene containers are safe for recycling in your community. Read more about this awesome partnership HERE.

Do you use all organic ingredients?

We use local and organic ingredients as much as possible. We buy local when the season is right, and we choose Organic when it’s available and for products that are overly processed. Check out our supplier list here for more information.

Are your meals free of GMOs?

We focus on the cleanest supply chain of ingredients that are free of hormones and additives. The quality and integrity of each one of our products is the utmost importance to us. We’re so obsessed with it that we research every ingredient, visit local farms and suppliers before deciding to purchase these items for our recipes. Read more about our Fitpromise.

Where do you source your ingredients?

We source our ingredients from a number of highly vetted suppliers, both local, national and international suppliers so we can have control of our quality. Read more about our Fitpromise.

Do you have store locations?

We currently have locations throughout Florida. Please visit our Locations page to see where we are currently located.

How many calories are in a small meal?

240-350 Calories

How many calories are in a medium and one size meal?

330-450 calories

How many calories are in a large meal?

430-600 Calories

What are you all reading these days?

We thought you would never ask. Some of our favorite books are…”The One Thing,” by Gary Keller, “A Short Guide to a Long Life,” by Dr. David Agus, “How to Eat,” by Mark Bittman and Dr. David Katz, “Aesthetic Intelligence,” by Pauline Brown, “Radical Candor,” by Kim Scott, “When: The Scientific Secrets of Perfect Timing,” by Daniel Pink, “Contagious: Why Things Catch On,” by Jonah Berger,”Lean for Dummies,” by Natalie J. Sayer and Bruce Williams, “I love you more than my dog,” by Jeannie Bliss and “Traction,” by Gino Wickman.

Is there a minimum in-store purchase or do I have to buy packages in-store?

Nope! You are welcome to walk into any one of our store locations and buy one or a 100 meals at a time. Whatever you need to get you through your busy week and crush your goals. You can also reserve your meals on-line for instore pick up. Just visit our store locations page and choose PICKUP.

What are you doing for COVID-19 Safety?

Great question! Visit our blog where we detail out all of our safety measures. If you have any additional questions, please do not hesitate to send us an email at customersupport@eatfitlifefoods.com or give us a call at 813-570-7835

Delivery

When are my meals prepared?

Our meals are prepared fresh 1 day before they arrive on your doorstep. We do this to ensure maximum freshness.

When will my card be charged and how does payment work?

Your card will be charged immediately following your transaction. Subscribers, your card will be charged on Wednesdays once your order renews for your next forkin’ awesome delivery! Sorry, we don’t accept I.O.U’s.

Member meal accounts and gift cards don’t apply for delivery and there are no in store discount options available online. Also, Recycle Rewards can only be redeemed in-store at this time.

We accept American Express, Visa, Discover, and Mastercard.

What if I didn’t like my meal or have a concern with a dish?

We want you to be happy as much as wewant our food to power you to be your best. If you aren’t satisfied, you can call our customer service team at (813) 570-7835 or send us an email at customersupport@eatfitlifefoods.com and we would be happy to help!

What if my meal is unavailable after I ordered it?

While this doesn’t happen often, sometimes our culinary center is unable to produce a meal for a variety of reasons. Should this happen, we want to make sure you are taken care of. We will try our best to substitute that meal with an option that is most similar to the one you initially chose. As always, we are 100% satisfaction guarantee so if you are unsatisfied with any of your meals don’t hesitate to reach out to us.

When do you deliver?

Deliveries go down on Sunday, Monday or Wednesday in most of our markets (see below for exceptions). We cannot guarantee a specific delivery time, but we will have it to you by 6 p.m. on your chosen delivery day, if not, we will notify you. Our Dropoff delivery drivers bring your food in an insulated cooler bag with medical grade ice packs – so no need to be home, your meals will stay cold till you get home that day.

Orlando, Tampa Bay, Sarasota and South Florida deliver on Sunday, Monday and Wednesday

Miami and Plant City deliver on Sunday and Monday

Jacksonville, Atlanta, Ft. Myers, Naples and West Palm Beach deliver on Sunday.

Where do you deliver?

We are currently delivering in areas throughout Florida and Georgia. You can see if we deliver to your area by simply entering your zip code on our main page.

Why don’t you deliver to my area?

Trust us, we want to. Anything to make it easier for our customers to be awesome. But before we do that, we want to be sure it works its very best. Keep an eye out as we continue to expand both with stores and delivery!

Do I need to be home to receive my meals?

Nope. Fitlife makes it super easy for you so your meals are delivered. We do ask that as soon as you receive your cooler bag, you put it in the fridge as soon as possible. If we can’t get into an area to deliver, it will be brought back to the closest store to you for pickup. And no, we won’t hop any walls so don’t ask!

What are the cutoff dates and times for ordering/making changes to my order?

The cutoff times for each order will be Tuesday at 11:59 p.m for the following week’s orders.  We’re pretty punctual around here so no changes/refunds will be permitted after this time, since the order will be sent for production at our culinary center Wednesday morning when orders process.

If you are starting up your subscription again or placing a new order, you are unable to swap out your meals after that first order processes. That first order processes immediately and gets sent over to our culinary center and cannot be altered. Any updates made to that first order will not take effect until the following week.

Any changes made after that Tuesday 11:59pm cutoff date will not be reflected until the following week’s delivery.

How much does delivery cost?

Our package prices start at $88.99 for our 6 pack small meal option. Sign up for our weekly option to save 10% off of your weekly delivery.

*Delivery and the cooler bag is all included in the price of the package*

What do I do with my cooler bag?

Well, you own it so you can do whatever you please. But to receive food after your initial order please make sure you leave your empty cooler bag and ice packs outside of your door before receiving your next delivery. That way our drivers can pick up the bag and replace it with a fresh one with new, awesome food and cold ice packs.

My cooler bag is broken, what do I do?

We can replace that for you at any of our store locations. Please visit our Locations page to find your nearest Fitlife Foods store.

Can I just order one delivery of meals and nothing more?

Sure thing. You will be given the option to have a one-time purchase when you checkout.  We will say that if you stick with subscription, you will save an extra 10%. You do have the option to pause/delay future shipments.

What if I want to stop service, what do I do with my cooler bag?

The cooler bag is all yours. You paid for it, after all.  We do not accept returns for unwanted cooler bags.

What if I want to restart service after a break?

We’ll be super stoked to see you again. If you want to restart, all you have to do is place an order of course and leave your previous cooler bag and ice packs outside the door on the day of your delivery.

My food wasn't delivered, what should I do?

Oh no! Please call our customer service team at (813) 570-7835 or send us an email at customersupport@eatfitlifefoods.com and we would be happy to help! Our team is available Sunday-Friday from 9am-5pm – if you catch us after hours, please leave us a message and we will return your message right away!